Yoav PridorOct 17, 20182 minWhat is value in the context of a person’s relationship with a brand?A brand’s part in any given person’s life is very small, relatively to all the other things that make up this person’s life. Having said...
Yoav PridorOct 17, 20184 minWhat types of value are people looking for?In the previous post I tried to define the term Value, in the context of the Continuous Customer Experience. I concluded with phrasing...
Yoav PridorOct 17, 20186 minData Driven CX in 7 Steps In a previous post, I suggested a checklist for creating effective touch-points and continuous customer experiences. One of the...